Privacy Policy

Last updated: February 2026

1. Information We Collect

When you use AI Healthcare, we collect information you provide directly: name, email, phone number, company name, and message content via our contact form. We also collect call data including phone numbers, call duration, and transcriptions when using our AI receptionist service.

2. How We Use Your Information

We use your information to:

• Provide and improve our AI receptionist service
• Respond to your enquiries and support requests
• Send service updates and relevant communications
• Analyse usage patterns to improve our AI models
• Comply with legal obligations

3. Data Security

We implement industry-standard security measures including encryption at rest and in transit, access controls, and regular security audits. Our infrastructure is hosted in Australian data centres where possible.

4. Data Sharing

We do not sell your personal information. We may share data with trusted service providers (hosting, analytics, CRM) who assist in operating our service, bound by confidentiality agreements.

5. Your Rights

Under the Australian Privacy Act 1988, you have the right to access, correct, or delete your personal information. Contact us at hello@aihealthcare.au to exercise these rights.

6. Cookies & Analytics

We use Google Analytics 4 to understand how visitors use our website. This involves cookies that collect anonymised usage data. You can opt out via your browser settings.

7. Contact

For privacy enquiries, contact us at hello@aihealthcare.au or call +61 3 9999 7398.