Real Results from Real Practices
See how Australian healthcare practices across dental, aged care, and allied health have transformed their operations and patient outcomes with AI Healthcare.
Nguyen Family Dental Group
The Challenge
With four busy locations across Melbourne, the practice was losing an average of 45 patients per week to no-shows and last-minute cancellations. Manual recall processes meant hundreds of lapsed patients were not returning for their six-monthly check-ups, and reception staff were spending over 20 hours per week on phone-based appointment management instead of patient care.
The Solution
AI Healthcare was deployed across all four locations with Cliniko integration, automated appointment reminders via SMS and voice, intelligent waitlist management to fill cancellations, and a multi-channel patient recall system targeting lapsed patients with personalised outreach.
No-Show Rate
18%
5.2%
Monthly Bookings
1,200
1,620
Recall Revenue
$8K/mo
$22K/mo
Admin Hours Saved
0
80/week
“The no-show reduction alone justified the investment in the first month. But the real surprise was the recall system — it brought back over 200 lapsed patients in the first quarter. Our hygienists are fully booked for the first time in years.”
— Dr. Karen Nguyen, Principal Dentist
Sunrise Aged Care Facility
The Challenge
Family members of 120 residents were calling staff throughout the day for routine updates, consuming an estimated 4 hours of care staff time daily. After-hours calls went unanswered, causing anxiety for families and complaint escalations. Administrative staff were overwhelmed with medication scheduling, appointment coordination, and regulatory documentation.
The Solution
AI Healthcare provided 24/7 family communication with real-time resident status updates, automated medication reminder coordination, appointment scheduling for visiting specialists, and a dedicated family portal that reduced inbound call volume by providing proactive updates.
Family Complaints
12/mo
1/mo
Admin Burden
100%
40%
Annual Savings
$0
$85K
After-Hours Response
None
24/7
“Our care staff were spending hours on the phone with families asking routine questions. Now the AI handles those enquiries instantly, day or night, and our carers can focus entirely on our residents. Communication complaints have virtually disappeared.”
— Margaret Holloway, Operations Manager
Peninsula Physio & Allied Health Hub
The Challenge
Five practitioners across physiotherapy, osteopathy, and exercise physiology were losing patients between treatment plans due to inconsistent follow-up. The practice had no automated recall system, resulting in a 35% patient drop-off rate after the initial consultation series. Reception staff were manually managing two locations with different schedules, leading to frequent double-bookings and scheduling conflicts.
The Solution
AI Healthcare automated the entire patient recall workflow with treatment-specific follow-up intervals, deployed smart scheduling across both locations with cross-location availability, and implemented automated SMS campaigns for treatment plan adherence and preventive care reminders.
Patient Retention
65%
89%
Quarterly Revenue
$180K
$230K
Double-Bookings
8/week
0
Recall Response Rate
15%
62%
“We run five practitioners across two locations and the scheduling alone was a nightmare. The smart scheduling eliminated double-bookings entirely, and our patient recall revenue increased 28% in the first quarter. I wish we had done this years ago.”
— Tom Bradley, Practice Director
Ready to See Similar Results?
Book a free clinic assessment and see how AI Healthcare can transform your practice. No obligation, no lock-in contracts.