Intelligent Features for Modern Healthcare
Everything your practice needs to deliver exceptional patient experiences, fill your appointment book, and free your clinical team to focus on care.
Core Capabilities
Six powerful capabilities purpose-built for healthcare, delivering better patient outcomes at a fraction of the cost of traditional approaches.
AI Patient Communication
Intelligent, empathetic patient communication across every channel. From appointment reminders to post-treatment follow-ups, the AI handles it with clinical sensitivity.
- Empathetic tone calibrated for healthcare conversations
- Automatic urgency assessment for incoming patient calls
- Post-appointment satisfaction surveys sent via SMS
- Multi-language support for diverse patient populations
Smart Scheduling
Eliminate scheduling gaps, reduce no-shows, and keep your practitioners fully booked with intelligent waitlist management and automated reminders.
- Automatic appointment reminders at optimal intervals
- Waitlist management that fills cancellations instantly
- Practitioner preference matching for returning patients
- Buffer time management between appointment types
Clinical Note Assistance
Reduce documentation time with AI-assisted clinical notes. Voice-to-text during consultations, structured templates, and integration with your practice management system.
- Voice-to-text capture during patient consultations
- Specialty-specific note templates (dental, physio, GP)
- Automatic coding suggestions for Medicare items
- Seamless sync with Cliniko, Best Practice, and more
Patient Recall & Follow-Up
Never lose a patient to forgetfulness. Automated recall campaigns bring patients back for check-ups, preventive care, and follow-up treatments on schedule.
- Customisable recall intervals per treatment type
- Multi-channel outreach: SMS, email, and voice
- Tracks responses and auto-reschedules appointments
- Lapsed patient re-engagement campaigns
Multi-Channel Messaging
Reach patients on their preferred channel. Coordinated SMS, email, and voice messaging ensures your communications are received, read, and acted upon.
- SMS appointment confirmations with one-tap reply
- Email campaigns for health education and practice updates
- Automated voice calls for elderly patients who prefer phone
- Channel preference learning per patient over time
Cliniko & Practice Management Integration
Deep, bidirectional integration with the practice management systems Australian healthcare relies on. No duplicate data entry, no sync delays.
- Native Cliniko, Best Practice, and Medical Director support
- Real-time appointment and patient record synchronisation
- Dental4Windows and Exact integration available
- API access for custom practice management systems
AI Healthcare vs Traditional Options
See how an AI-powered practice compares to traditional staffing and generic answering services. The difference is clear.
| Feature | AI Healthcare | Traditional Staff | Answering Service |
|---|---|---|---|
| 24/7 Patient Communication | |||
| Monthly Cost | From $499 | $5,000+ | $800+ |
| Patient Recall Automation | |||
| Smart Scheduling & Waitlists | |||
| Clinical Documentation | |||
| Practice Management Integration | |||
| Multi-Channel (SMS, Email, Voice) | Voice only | ||
| Privacy Act Compliant | |||
| Scales with Practice Growth | Instantly | Weeks to hire |
Compliance & Security
Healthcare-grade security and compliance features that protect patient data and meet the rigorous standards your practice demands.
Australian Privacy Act Compliance
Built from the ground up for Australian healthcare regulations. Patient data handling meets all requirements of the Privacy Act 1988 and the Australian Privacy Principles.
HIPAA-Aware Design
For practices with international patients or US affiliations, our infrastructure supports HIPAA-aligned data handling with full audit trails.
Comprehensive Audit Logging
Every patient interaction, data access, and system change is logged with timestamps and user attribution. Full audit trail for compliance reviews.
Patient Data Encryption
AES-256 encryption at rest and TLS 1.3 in transit. Patient data is stored exclusively on Australian servers and never shared with third parties.
Medicare & Bulk Billing Awareness
AI understands Medicare item numbers, bulk billing workflows, and gap payment processes. Patients receive accurate billing information without staff involvement.
Multi-Practice Support
Manage multiple locations, practitioners, and specialties from a single dashboard. Centralised reporting with per-location drill-down.
See It In Your Practice
Experience the difference AI makes for healthcare. Book a free clinic assessment and see a personalised demo tailored to your practice type.