Question 1

How is patient data protected?

Accepted Answer

All patient data is encrypted using AES-256 at rest and TLS 1.3 in transit. Data is stored exclusively on Australian servers and is never shared with third parties. Our systems comply with the Australian Privacy Act 1988 and the Australian Privacy Principles. We conduct regular penetration testing and maintain comprehensive audit logs.

Question 2

Does AI Healthcare integrate with Cliniko?

Accepted Answer

Yes. We have deep, bidirectional integration with Cliniko that syncs appointments, patient records, and practitioner availability in real time. We also support Best Practice, Medical Director, Dental4Windows, Exact, and other popular Australian practice management systems.

Question 3

Is the AI aware of Medicare and bulk billing?

Accepted Answer

Absolutely. The AI understands Medicare item numbers, bulk billing workflows, gap payments, and concession card holders. Patients can get accurate billing information without needing to speak with reception staff. Enterprise plans include automated Medicare claim preparation.

Question 4

How long does setup take?

Accepted Answer

Solo and Group Practice plans are typically live within 5 business days. This includes connecting your practice management system, configuring patient communication flows, and training your team. Enterprise setups with custom integrations take 2-3 weeks.

Question 5

Can we use this for aged care facilities?

Accepted Answer

Yes. AI Healthcare has specific workflows designed for aged care, including family communication management, resident check-in automation, staff scheduling assistance, and medication reminder coordination. Several aged care facilities across Victoria are already using our platform.

Question 6

What happens with after-hours emergency calls?

Accepted Answer

The AI conducts a clinically appropriate triage assessment based on protocols you configure. Genuine emergencies are immediately escalated to your on-call practitioner or directed to 000. Non-urgent after-hours calls receive appropriate advice and are scheduled for follow-up during business hours.

Question 7

Can we try before committing?

Accepted Answer

We offer a free clinic assessment where our team evaluates your practice workflows and demonstrates exactly how AI Healthcare would work in your specific environment. There are no lock-in contracts, so you can cancel at any time if the platform does not meet your needs.

Question 8

Do you support allied health practices?

Accepted Answer

Yes. We work with physiotherapy, chiropractic, podiatry, occupational therapy, speech pathology, psychology, and other allied health disciplines. The AI is trained on specialty-specific terminology and appointment workflows for each discipline.

Plans Built for Healthcare

Solo Practice

Group Practice

Enterprise

Every Plan Includes

Frequently Asked Questions

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